To secure a reservation all you need to do is call our office with a credit card or debit. This process would hold the Rentals for your date. Once you submit your reservation the cancellation fee is 50% of the entire order amount.
Yes, we offer Pick up & Drop back by the customer. The only items we do not offer that for is for Inflatables. Pick ups are scheduled for a specific time for pick up & drop back as our staff are in & out of our warehouse. Pick ups typically are done on Fridays For Fri & Sat Rentals. Any other day of the week of your Reservation, your pick up will be scheduled on that day or the day before depending on our availability. There is no minimum order required, and there is a $35 restocking fee that covers staff to be scheduled for your pick up & drop back of any size order that we accommodate.
We do not have a cut off time for reservations, we take reservations as late as the day of your event for any last minute needs, upon our availability. It is highly recommend a minimum of 2 weeks prior and ideally 2 months in advance to ensure best rates and open available.
That depends on how many rentals we have that day. Generally, we ask the Customer for a three hour delivery window that best works for them. Also, when your party ends, we may come up to two hours after the end time if we are delayed.